About Grasshopper

How it Works

Grass Hopper Cards

Find out more about the STAGECOACH SMARTCARD and the FIRST SMARTCARD.

The GrassHOPPER ticket is a smart way to travel in Aberdeen and Aberdeenshire.

  1. Decide what tickets suits you best. 
  2. Buy a Day or a Weekly pass to complement how often you travel. 
  3. Depending upon where you are travelling to and from, you can choose from one of six zonal tickets.

Whichever card you have can be used for travel with any GrassHOPPER operator. If you don’t already have a smartcard you can get one from your favourite bus operator. First Bus cards are available from their Travel Shop on Union Street, or for any other operators simply ask the bus driver when you are buying your GrassHOPPER ticket. Once you have a smartcard you can re-use it again and again, so don’t throw it away when your ticket expires.

If you have a ScotRail smartcard you can use this to purchase GrassHOPPER tickets from GrassHOPPER bus operators.



FAQs

Frequently asked questions... if you didn't know

Getting Started

What is a smartcard?

It is a plastic card – a form of electronic ticket, with an embedded microchip that stores your travel tickets. Smartcards are re-usable and can be loaded on bus with smart tickets including Smart GrassHOPPER Day or Weekly passes.

Is there a charge for a smartcard?

There is a 50p charge for a Stagecoach Smartcard. The other cards are issued free of charge.

Do I need to do anything when I get my card?

You can choose to register your smartcard with the operator who issued it.

What about under-16s?

GrassHOPPER tickets are currently priced for adults and students.

What about under-5s?

Children aged under five travel for free when accompanied by an adult.

Using your Smartcard

How do I use my smartcard?

When you board the bus place your card onto the ticket reader and tell the driver where you are going. The driver can tell whether there is a smart GrassHOPPER ticket already on the card.

How do I renew my smart GrassHOPPER ticket?

Simply place your smartcard onto the ticket reader and tell the driver which GrassHOPPER ticket you require. The driver will then load the new ticket onto the smartcard.

Can I top-up by credit or debit card?

We currently only accept cash payments on bus.

What if I want to change my details or cancel my card?

No problem. Use the contact details on your card to make your request. Alternatively call 01467 533080 anytime between 0900 and 1700 hours, Monday to Friday or email grasshopper@aberdeenshire.gov.uk

What should I do if I lose my smartcard?

If you have lost a StagecoachSmart card that was registered with Stagecoach call 01224 591381 or email bluebird.enquiries@stagecoachbus.com. If you have lost a First Touch card that was registered with First call 0345 602 0121 If you have lost a smartcard registered with GrassHOPPER call 01467 533080 or email grasshopper@aberdeenshire.gov.uk. Otherwise simply ask your bus driver for a new smartcard. If there is a GrassHOPPER Day or Weekly ticket on the lost smartcard it cannot be replaced or refunded. If you are using a ScotRail smartcard and need to replace it call ScotRail on 0344 811 0141 or email customer.relations@ScotRail.co.uk

What happens if my card doesn’t work on the bus?

If you have a GrassHOPPER ticket on your smartcard the driver will ask you for the receipt that was issued to you at the time of purchase. The driver will use this to check if there is a valid ticket on your card. If the driver cannot verify that a valid ticket is on your card you will be asked to pay.

Can I use my smartcard for other tickets?

Yes, you can use it for First and Stagecoach smart tickets. You can also use it to purchase some ScotRail tickets – you can check which tickets by calling ScotRail on 0344 811 0141.

Do I need to register my smartcard?

If you have a StagecoachSmart you can register it with Stagecoach. If you have a First Touch card you can register it with First. If your smartcard was issued by another operator you may choose to register it by emailing your card number, name and address to grasshopper@aberdeenshire.gov.uk. Tell us if you would like to receive a) updates about changes to GrassHOPPER, b) information about special offers, or c) both. Alternatively call us on 01467 533080. You may opt out of receiving updates and offers at any time. The information which you provide will be processed by Aberdeenshire Council, which is a Data Controller of this information for the purposes of the Data Protection Act 1998. Any advertising or marketing of services will be carried out in compliance with the Privacy and Electronic Communications Regulations 2003.

What proof should I show to buy or use a Student ticket?

You should show a current university/college matriculation photo ID card for North East Scotland College (NESCOL), Robert Gordon University, the University of Aberdeen or the Aberdeen campus of Scotland’s Rural College (SRUC).

Operators

The following operators sell and accept GrassHOPPER tickets:

Logo Bains C
Logo Central C
Logo Deveron C
Logo First C
Logo Jmburns C
Logo Kininmonth C
Logo Middee C
Logo Mwn C
Logo Stagecoach C

For timetable information on local bus services operating within the GrassHOPPER zones go to www.travelinescotland.com or call traveline on 0871 20022 33.